1. Privacy Policy
Your details will not be shared with any third parties by Beyond Rest. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
2. Security Statement
Beyond Rest has set up many contingencies in place that all online transactions made on the site are secure. Beyond Rest uses the Authorize.net Gateway Service for online payments which encrypts all debit and credit payment information.
3. Float Packages Expirations
All float packages purchased should be used within the expiration period. The expiration period begins from the date of purchase.
4. Gift Cards Expirations
Gift cards have a 36-month expiry. Gift cards that are specials have a 12-month expiry. Once the gift card has been redeemed, the expiry period corresponding to the Float Packages Expiration (3) for the redeemed package will commence.
5. Monthly Membership Float Expirations
All membership floats purchased should be used within the expiration period. The expiration period begins from the date of purchase.
Once the membership contract has been cancelled a 3-month expiry date will be applied to all accrued floats on the membership account.
6. Annual Membership Float Expirations
All annual membership floats are valid for 12 months from the date of purchase.
If an annual membership is renewed inside the 12-month term, any outstanding floats will roll into the subsequent annual membership term.
7. Membership Charge Authorisation
By signing up for a Beyond Rest membership, you authorise Beyond Rest to deduct weekly or fortnightly or monthly dues from your debit card. The regular deductions will begin on the date of sign up and continue being charged on the same day of the week if weekly or fortnightly, and the same day of every month if a monthly membership. You understand charges will continue month-to-month until you choose to cancel or freeze your membership, after the minimum term commitment, using the procedures defined below.
The Annual membership does not automatically renew and if you would like it to renew, we will need you to notify us before the 12 months period comes to an end.
8. Membership Minimum Term
Beyond Rest monthly memberships have a set minimum term. This is confirmed via receipt of your sign up to the membership. You cannot cancel your membership within the minimum term.
9. Membership Cancellation
To cancel your membership after the minimum term, you must submit a notification of cancellation in writing, 5 days before your final billing cycle. Any account changes need to be requested by the cardholder on the account.
To cancel please contact your Beyond Rest centre at: perth@beyondrest.com.au, wembley@beyondrest.com.au, prahran@beyondrest.com.au, mooneeponds@beyondrest.com.au, collingwood@beyondrest.com.au, hawthorn@beyondrest.com.au
10. Membership Suspension
You have the option to freeze your membership at any time after your minimum term has lapsed.
There is a maximum cumulative suspension period of 3 months in a 12-month period.
We require your membership to be active for another 3 months before you can suspend it again.
To suspend your membership please contact us via email mentioned in point 9 above.
11. Refunds
Beyond Rest is not required to provide a refund if you change your mind about the services you requested as per the Australian Competition and Consumer Commission (ACCC) Policy.
We offer a partial or full refund within 7 days of any purchase. After this date, all purchases, including gift cards, packages and memberships are non-refundable.
Refunds will be sent out within 5 working days of correct receipt.
Please note that the Introductory 3 Package is broken down in the following valuation;
1st Float $82.50 2nd Float $82.50 3rd Float Free
12. Age Restrictions
All Floaters must be over the age of 10 at the time of their appointment. Under 12 years we ask for parents supervision to sit in the pod room with them.
13. Bookings
You can make a booking for any available time via our Beyond Rest APP, Online via our website, or onsite with our teams through your personal Beyond Rest account.
All bookings are confirmed via email, we cannot accept a booking that is queried without email evidence of the booking being made and confirmed.
Bookings are for the 1hr session duration.
If you book a double float (two sessions back to back), you will be allocated a maximum of 2hrs in the pod from entry.
By booking a double float, you agree to accept that some peripheral noise may be heard while the team are considerately cleaning the other pod rooms nearby.
Floatworks does not accept any responsibility for a ‘lesser’ experience during a double float, due to peripheral noise complaints.
14. Booking Cancellations
If you wish to cancel or change a booking this must be done with a minimum of 24 hours’ notice. This can be done via our Floatworks APP, online via our website, or onsite with our teams through your personal Floatworks account.
If you cancel within 24hrs of your booked appointment, we reserve the right to charge you 100% of the appointment.
15. Appointments
We encourage all first-time customers to arrive 15 minutes before their float. Experienced Floaters, we recommend at least 5 minutes before their float.
If you are more than 15 minutes late, we reserve the right to refuse your entry and charge you 100% of the appointment.
16. Centre Etiquette
Once past our reception area, the centre operates as a Quiet Zone.
We require all customers to kindly remove their shoes in our reception area. This is to prevent loud walking thoughout the centre, which may disturb other Floaters.
Whilst we encourage customers to interact in our relaxation areas, please be mindful of the volume so as not to disturb others.
19. Credits Sharing
All membership account credits are fully transferable and may be shared.
The same applies to all of our packages except for the Introductory 3 Package.
The Introduction Offer is exclusive to new customers and is for individual use alone (limited to 1 purchase per customer).
18. Physical Readiness
Beyond Rest reserves the right to turn clients away if they do not have the correct medical clearance or are present in a state that would cause risk to themselves or others.
19. Disabled Customer Policy
You agree that by floating at Beyond Rest, as either a paying customer or a guest, you are committing to our T&Cs, agree to the policies below and that you’re liable for any repercussions resulting from the infringement of these policies.
Disability Policy:
As a team at Beyond Rest, we strive to provide the best possible experience for all of our guests, we do this through carefully building our centres and continually training our team.
We use float pods at Beyond Rest. The nature of floating in a float pod requires that an individual is alone in a float pod with the lid closed in their own room.
As service providers, we are always conscious of legal obligations under equality legislation. We aim not to just be compliant with our legal obligations but to be able to deliver an outstanding experience that meets and, where possible, exceeds the statutory requirements placed on us. As part of that commitment, we seek to ensure that disabled people are treated no less favourably than others and make reasonable adjustments where appropriate.
Our Beyond Rest Hawthorn, Perth, Collingwood and Moonee Ponds Locations has a fully accessible WC and float room for those with physical disabilities. This is the location we ask customers to attend if they are a person with a physical disability or care for a person with a physical disability. Before booking a float, please email (see point 9 for the email address) and ask for someone to call you to discuss your visit as we’ll have to make a decision on a case by case basis. This is so that we can talk through the process together with you and ensure it is completely safe for you to float either with or without a carer present and so that we can make sure our team is prepared to support your visit.
Although we may accommodate customers with some disabilities at these locations, we are focused on ensuring that we do not put any customer in a dangerous situation, and therefore we ask that anyone agrees to meet the following conditions to float without a carer:
To get in the float pod you need to be able to step over the pod ledge (approx 2ft). There are no railings to hold and the floor of the pod can be slippery. We do not have the facilities for carers or staff to provide assistance so you must be capable alone.
20. Promotional Codes and Offers
Unless otherwise stated promotions or discounts cannot be redeemed against our introductory package and memberships.
There is no cash alternative to a promo code.
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